Shipping policy


Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price. Genn Stores will always strive to keep all of the information on the site as accurate as possible, including images and pricing, but errors can occur. Genn Stores reserves the right to cancel any order prior to sending it out should we find an error in pricing.


Online store only, we don't have store pickup:

  • Orders are generally shipped within 48 working hours (Monday - Friday) by economy delivery 5 - 8 days or standard 3 - 5 days or expedited, shipping options and shipping fee (based on shipping zone) will shown at checkout.
  • Free shipping on orders over $80.
  • When your order is ready for delivery, you will receive an email with real-time tracking information.
  • Packages Do Not Ship from Our Distribution Center on the Following Holidays:
    • New Year's Day
    • 4th of July
    • Martin Luther King Jr. Day
    • Labor Day
    • President's Day
    • Thanksgiving and the day after Thanksgiving
    • Memorial Day
    • Christmas

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